Holiday Update
over 4 years ago
– Tue, Nov 23, 2021 at 10:16:29 AM
Hello again!
I know it has been a very short few days since our last update, but just wanted to say that due to the Thanksgiving holiday, we might not be around on Wednesday the 23rd and Thursday the 24th to answer questions you might regarding orders, or general questions. One of use should be back on track on Friday.
For the Friendly Local Game Stores, I sent out a message to each of you regarding the next step to process your order. We will be correcting a few things and should hope to have things resolved over this coming weekend.
Thank you very much, and if you celebrate, have a Happy Thanksgiving!
Jon
Dice update!
over 4 years ago
– Sat, Nov 20, 2021 at 09:23:41 PM
Hello everyone.
We just wanted to give a really quick update. Due to popular demand of our 17 dice set collection, we asked the manufacturer if they could print more for us.
So now there are more of sets available for those who wanted to get these, but were unavailable due to a fast sell out! There are still many of the nine dice sets left too, which are more of the common dice types you will use during the game.
You can never have too many dice!!
Thank you everyone for making this campaign awesome and bringing this game to a reality!
Jon
UK/EU VAT and NY Sales Tax
over 4 years ago
– Fri, Nov 19, 2021 at 12:37:18 AM
Hello everyone,
So we have been so excited to get everything up and running with the Pledge Manager and bring you good news via our updates. Unfortunately, this not one of those good news updates, and I fully expect to receive some backlash over my oversight.
As you know based on our previous updates, we had to switch to a new UK/EU fulfillment company due to changes in July with our primary fulfillment company dropping support for that region. Our goal was to find a partner that was UK/EU friendly so we would collect the VAT charges up front and pay those so you would not need to deal with that upon receiving your game. We did find that partner and had everything setup...except...
We somehow did not activate the collection of the VAT or NY state sales tax in the Pledge Manager. Many of you have private messaged us wanting to ensure there wasn't an issue with the system. First off: Thank you to those who quickly alerted us to this. Obviously, it would have been better for everyone if we had realized this issue before hitting the send to all backers button, but we are grateful we found out as early as we did at least.
It has been fixed so those who have not completed your survey, it should be correct when you go to check out.
ACTION for those who already completed the Survey in EU/UK and NY:
You will need to go back into your survey and pay the VAT (or Sales tax for NY). I hate having to ask so many of you to help us correct this issue especially after we got to over 50% of the survey responses already. For that, we are very sorry. As we have said before, this is a two person project so this was our oversight. We hope you can forgive our mistake.
Those who only pledged $1 and did not add any add-ons (a copy of the game or dice) within the Pledge Manager should be fine and shouldn't have any updates to make.
What Else to Expect
Once we get this straightened out, the expectation is there should be no further charges for you unless you decide to add additional add-ons to your order before the surveys are locked in late December/early January. We are already prepared to deal with the ever shifting cost of freight and shipping, and we have no plans to ask for anything beyond what we quoted in the Kickstarter.
Dice
You all really enjoy dice! We added the Dice add-ons pretty late into the campaign's life since we were blowing passed our stretch goals. We assumed a small percentage of you (including myself) may want an extra set of dice for your game. We were blown away how quickly the full sets of dice sold out. We still have about 100 of the Clue/Key Dice sets, which are the dice you use most frequently in SKEPTICS. We are asking our manufacturer if we can add additional of the larger dice sets to our order since it is so popular, but we have not heard back yet. Initially, we were told once we locked our order, additions would not be possible, but maybe since it is so early, they will let this one slide. Once we know more, I will post and update and update the available quantities.
Final Thoughts
Again, I apologize for the oversight on our part for somehow missing the VAT and NY sales tax; it wasn't in the normal campaign setup steps and hidden underneath other menus so I simply missed it as I finished the setup.
Hopefully, the pitchforks and torches will be minimal...but I am ready to become a ghost for the next game if needed. Just spare Jon since he is already working on the draft art and mechanics for the next expansion. I can work on my side project from the great beyond.
Message us if you have any questions on how to update your survey payment.
Brian
Usiak Games and Designs
Remaining Pledge Manager Surveys Go Live Today as well as the Pre-Order Store
over 4 years ago
– Wed, Nov 17, 2021 at 11:36:02 PM
Hello all,
Thank you again for your patience. We have received 59% of the initial Pledge Manager Surveys and only had a few minor questions come up. At this time, we feel comfortable opening up the rest of the surveys.
One thing we noticed during this test we want people to be aware of:
- If you did not fill out the Kickstarter Survey, your shipping price may not be correct while you are on the "Add-On" screen. Proceed to the shipping page to update your address, and on the next screen, it should reflect the correct shipping rate. If not, reach out to us, but please get to that last screen first to make sure it knows the correct address first.
Beyond that, we haven't had any other reported issues so we feel it is time to open up the Surveys for everyone; additionally, we are now opening the preorder store for everyone who did not back the project while it was live on Kickstarter.
Payments & Survey Durations
It appears if you pay with PayPal, you will be paying immediately with the funds being transferred upon completion of your survey. For those paying with credit card, the payments are not charged to your card until later in the schedule; I believe we will charge cards shortly before the freight arrives at their destinations port so probably February/March. More on this in a future update.
You will be able to change your order (add/remove add-ons) and update your address until late December/early January. We will make another update when we are about 1~2 weeks from closing the Surveys and locking the orders. Addresses can usually still be updated after this point, but it will require you to directly message us so we can update it. Addresses will be locked once they leave the dock and head to the fulfillment centers.
FLGS: You will need to reach out to us to update your orders. Feel free to message us when you would like to finalize your orders, and we will work with you to ensure your amounts are correct.
Pre-Order Store is Live
For anyone who is not already a backer of this game, there is now the opportunity to order copies via our Pre-Order Store. Again, this is not for backers who will be finalizing their orders via the Pledge Manager survey. We have limited quantities available so once we have sold them all, that is all we will have until we do a second print run.
Final Thoughts
We hope everything goes smoothly for everyone with the surveys. Let us know if you run into any issues or have any questions.
Jon and Brian
Usiak Games and Designs
Local Pickup Option
over 4 years ago
– Wed, Nov 17, 2021 at 11:08:26 PM
Sorry for the quick update:
For those who qualify for Local Pickup and have arranged this option with Jon or myself, you will need to get to the shipping tab to select "Local Pickup" from the "Country" dropdown. It will not show the correct shipping until you have gotten beyond this step. You will see the updated shipping fee on the Confirm (Payment) screen. Hopefully this clears up that issue.
